Plumbing repairs to stop an active leak are handled by a plumber; Pacific Restoration does not perform plumbing repair. If water is still flowing, call Pacific Restoration at (360) 327-8778. We’ll handle getting a plumber involved to stop the source before mitigation and drying begin. Pacific Restoration provides water mitigation, extraction, Advanced Structural Drying, moisture documentation, and restoration-path coordination after source control. See the current water-mitigation scope.
If water is still flowing, call Pacific Restoration
If a pipe, fixture, or appliance is still leaking, call Pacific Restoration at (360) 327-8778. We’ll handle getting a plumber involved to stop the source before mitigation and drying begin. We do not perform plumbing repair. Shut off a valve only if you can reach it safely. Do not enter standing water near electrical equipment, and do not move heavy items or open walls to investigate.
If the affected area is unsafe, keep people and pets away. If there is an immediate danger, call 911. A better photograph is never worth entering an unsafe space.
What water mitigation does after source control
Once the source is under control, mitigation can address the water and moisture left in the affected area. Depending on site conditions, that work may include assessing affected rooms and materials, removing accessible standing water, setting up a measured drying plan, monitoring moisture, and documenting the work. A room’s surface appearance alone does not establish that materials are dry. The water-mitigation page describes this work.
The exact scope depends on the property. No general article can determine whether a particular material can be retained, what repairs are needed, or what an insurance policy will cover. Pacific Restoration can help coordinate the restoration path after mitigation; plumbing, reconstruction, coverage decisions, and payment remain separate matters, as the current service description explains.
What to share when you call
After the source is controlled, be ready to share:
- The property location and the best callback number.
- Whether water is still active and when the source was controlled.
- Which rooms, floors, or materials are visibly affected.
- When you first noticed the water and any safe photos you already took.
You do not need to diagnose hidden moisture. These details help the team understand the starting point and discuss the next response step.
Pacific Restoration serves all of Clark County and all of Cowlitz County, Washington, including Longview, Kelso, Woodland, Castle Rock, and Kalama. Calls and dispatch are available 24/7 for water mitigation and Advanced Structural Drying. For a controlled water loss, call (360) 327-8778 or review the water-mitigation service page.
Quick answers
- Who do I call first if water is still flowing?
- Call Pacific Restoration at (360) 327-8778. We’ll handle getting a plumber involved to stop the source; after it is controlled, we can begin water mitigation and drying. We do not perform plumbing repair.
- Does Pacific Restoration repair the pipe?
- No. We do not perform plumbing repair. If the leak is still active, call Pacific Restoration at (360) 327-8778; we’ll handle getting a plumber involved to stop the source before mitigation and drying begin. See the service scope.
- Does mitigation decide whether insurance pays?
- No. The property owner and carrier determine coverage under the policy; mitigation documentation describes the observed conditions and work performed. The water-mitigation page makes this distinction.