Information we collect
When you request a response, we may collect your name, phone number, optional email address, city or property address, type of damage, immediate-hazard status, and the details you choose to provide. We may also receive basic technical information generated by your browser or website analytics tools, such as device, browser, pages viewed, and approximate usage data.
How we use information
We use request information to respond to you, assess whether the request fits our property-restoration scope, coordinate scheduling and service communication, maintain reasonable business records, improve our website, protect the website and our customers, and meet legal obligations. We do not use this form to collect payment-card information, insurance policy numbers, government identification numbers, or medical information.
How request information is shared
We may share information with service providers that help us receive form submissions, host the website, provide communications, protect systems, or support business operations. We may also disclose information when required by law or to protect rights, safety, property, or the integrity of our services. We do not sell request-form information for money.
Form delivery and email
Our request form uses a form-processing provider to route submissions to Pacific Restoration. If you provide an email address, it may be used to reply about your request. We ask for consent before contacting the phone number you provide about your emergency request, scheduling, and related service updates. Message frequency varies and message and data rates may apply. You may reply STOP to opt out of future text messages or HELP for help. Marketing communications, if offered later, will use separate notices and choices.
Data security and incident response
We use reasonable administrative, technical, and organizational measures designed to protect information. No internet transmission or storage method is guaranteed to be completely secure. If a security incident requires notice under applicable law, we will provide notice as required.
Retention
We retain information for as long as reasonably necessary to respond to a request, provide or document services, maintain business records, resolve disputes, and comply with legal obligations. Our form-processing provider may retain submissions for a limited period under its own service terms.
Your choices
You may contact us at info@pacificrestoration.org to request an update or correction to your contact information, ask a privacy question, or tell us you do not want non-essential future communications. We may need to retain certain information when required for service, recordkeeping, security, or legal purposes.
Cookies and analytics
Our website may use limited analytics and similar technologies to understand website use and improve performance. If we introduce non-essential cookies or tracking technologies that require a choice under applicable law, we will provide appropriate notice and choices.
Children’s privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children through the request form.
Policy updates
We may update this policy to reflect operational, legal, or technology changes. The updated version will appear on this page with a revised last-updated date.
Contact us
For questions about this policy or your information, email info@pacificrestoration.org or call (360) 327-8778.