Do not enter unsafe water.
Standing water can present electrical, structural, or contamination hazards.
Clark + Cowlitz Counties, WA
24/7 calls and dispatch for water mitigation and Advanced Structural Drying.
Property damage?
Start with a clear plan.
Pacific Restoration provides water mitigation, structural drying, mold remediation, and restoration coordination.
Tell us what happened and where. We will help identify the next response step.
01Clark + Cowlitz Counties, WA
0224/7 calls and dispatch for water mitigation + Advanced Structural Drying
03Water mitigation, structural drying & mold remediation
04Documentation & coordination
First call
The first call guide
Tell us what happened.
We’ll guide the rest.
You do not need to diagnose the damage. A clear snapshot helps us prepare the right response.
- 01
Damage type
Tell us what happened—water damage, a need for structural drying, mold, or more than one issue.
- 02
Affected area
Share which room, level, crawlspace, contents, or materials have been affected.
- 03
Response path
We confirm availability, discuss the next step, and prepare the right service response.
Ready to talk? Start the response now.Request a response
First hour
Water damage safety
Protect people first.
Then protect the property.
If safe, stop the source.
Close a shutoff valve only when doing so does not put you at risk.
Water still running?
Call Pacific Restoration first.
If water is still flowing, call Pacific Restoration at (360) 327-8778. We’ll handle getting a plumber involved to stop the source. We do not perform plumbing repair. Once the source is controlled, we can begin water mitigation and structural drying.
Read who handles what after a water leakStart with one call.
If water is still flowing, call Pacific Restoration at (360) 327-8778. We’ll handle getting a plumber involved to stop the source before mitigation and drying; we do not perform plumbing repair.
The response route
For water damage:
a path to restoration.
- 01
Call
If water is still flowing, call Pacific Restoration at (360) 327-8778. We’ll handle getting a plumber involved to stop the source before mitigation and drying; we do not perform plumbing repair.
- 02
Stabilize
We assess the loss and begin protecting the affected area.
- 03
Document
Photos and moisture readings help establish the mitigation scope.
- 04
Advanced Drying
Measured air movement, dehumidification, and moisture monitoring support structural drying.
- 05
Verify
We monitor documented drying progress before mitigation closeout.
- 06
Restore
After drying, we help coordinate the next restoration step.
We mitigate, dry, document, and help coordinate the restoration path after drying.
Right now
How we help
The right response
for the damage in front of you.
Response scope
Water damage and mold need different approaches. We start by understanding what happened and which parts of the property are affected, then outline practical next steps.
Why it matters
01
Emergency water mitigation
What it is
Control the water damage.
Then protect what remains.
Mitigation is the immediate work that begins after the water source is controlled. We assess the affected area, document its condition, and organize the drying response around the materials involved.
Why it matters
02
Water extraction
What it is
Remove standing water.
Prepare the structure to dry.
Extraction is the first hands-on stage of mitigation. It focuses on removing accessible standing water from the affected space so drying equipment can work more effectively on the moisture that remains.
Why it matters
03
Advanced structural drying
What it is
Dry beyond the surface.
Measure the progress.
Air movement, dehumidification, and moisture monitoring support a controlled drying plan beyond what the surface shows.
Why it matters
04
Moisture documentation
What it is
Create a clear record.
Explain the mitigation work.
Photos, notes, equipment records, and moisture readings help establish the mitigation scope and communicate the work performed to property owners and, where accepted, insurance carriers.
Advanced structural drying
The surface can look dry
while moisture remains.
Measured drying addresses moisture that can remain after visible water is removed.
- Targeted equipment plan
- Moisture monitoring
- Documented drying progress
The documentation desk
Your loss needs
a clear record.
Photos, moisture readings, work notes, and a defined mitigation scope help establish what happened and what was done. We can coordinate that mitigation documentation with an insurance carrier where accepted.
Coverage, deductibles, repairs, and payment remain subject to your policy and carrier.
Pacific Signal recordConditions, readings, and drying progress are documented in sequence.
Service area
A local response system
All of Clark County and all of Cowlitz County, Washington.
Pacific Restoration serves all of Clark County and all of Cowlitz County, Washington. Water mitigation and mold remediation are available throughout both counties.
Washington coverage only. We do not market or dispatch to Oregon.
Answers
Common questions
Clarity is part of
the response.
Property damage creates urgent questions. Here are direct answers about what Pacific Restoration does and what happens next.
What types of property damage do you handle?
Pacific Restoration provides water mitigation, structural drying, mold remediation, and restoration coordination across all of Clark County and all of Cowlitz County, Washington.
What if I see or smell suspected mold?
Avoid disturbing the area. Tell us the affected room, any visible conditions, and any ongoing or previous moisture issue so we can discuss the appropriate assessment and remediation path.
What if water is still flowing?
Only shut off the source if it is safe to do so. Do not enter standing water near electrical equipment or use electricity in a wet area. If water is still flowing, call Pacific Restoration at (360) 327-8778. We’ll handle getting a plumber involved to stop the source. We do not perform plumbing repair. Once the source is controlled, we can begin water mitigation and drying.
Do you repair burst pipes or plumbing leaks?
Pacific Restoration focuses on water mitigation: water extraction, structural drying, moisture documentation, and stabilization. We do not perform plumbing repair. If the source is still active, call Pacific Restoration at (360) 327-8778; we’ll handle getting a plumber involved to stop it. We can begin mitigation and drying after the source is controlled.
How does water mitigation differ from rebuilding?
Mitigation is the work that helps limit further damage after water intrusion—removing water, drying materials, monitoring moisture, and documenting the condition. Restoration is the next step after drying. Pacific Restoration can help coordinate that path without representing reconstruction as an in-house launch service.
Can you communicate with my insurance carrier?
We document the mitigation scope with photos and moisture readings and can coordinate directly with an insurance carrier where accepted. Coverage, deductions, repairs, and payment depend on your policy and carrier.
Which areas do you serve?
We serve all of Clark County and all of Cowlitz County, Washington. Cowlitz County locations include Longview, Kelso, Woodland, Castle Rock, and Kalama. We do not serve or dispatch to Oregon.
Start a response
Don’t wait for
the damage to spread.
Calls and dispatch for water mitigation and Advanced Structural Drying are available 24/7. Contact us about mold remediation. For active fire, smoke, injury, gas odor, or other immediate danger, call 911. If you cannot call, use the response request form.
Call (360) 327-8778